Shipping

Orders are prepared and shipped within the times indicated on the product page.

Delivery times depend on the destination and courier service.

The seller is not responsible for delays caused by couriers or force majeure.

Right of Withdrawal

Consumers have the right to withdraw from the purchase within 14 days of receiving the product.

To exercise this right, the customer must contact: info@mariadiana.it

Returned items must be unused, in their original condition and packaging.

Return shipping costs are the responsibility of the customer.

Exclusions from Withdrawal

The right of withdrawal does not apply to:

• customized or personalized products
• items made on specific request
• specially commissioned orders

Refunds

Refunds will be processed within 14 working days after receiving and verifying the returned product, using the same payment method used for the purchase.

Defective Products

In case of defects or damage, the customer must notify the seller within 48 hours of delivery by emailing info@mariadiana.it with photos and details.

Natural variations typical of handmade products are not considered defects.